Effective Date: August 1, 2026
Last Updated: August 1, 2026

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Balanced Body Holistics, LLC (“Balanced Body Holistics,” “BBH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

 

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.mobilewellnessfl.com, communicate with us, schedule or participate in a complimentary consultation, subscribe to communications, or otherwise interact with our website and online services.

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1. Scope of This Policy​

This Privacy Policy applies to information collected through our public-facing website, email communications, phone or video consultations, and related online services.

 

Personal health information and clinical records collected after you become a patient are handled through appropriate patient-management systems and in accordance with applicable privacy, confidentiality, licensing, and recordkeeping requirements.

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2. Information We Collect

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Information You Provide

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We may collect information you voluntarily provide when you contact us, schedule or participate in a consultation, subscribe to communications, or become a patient. This may include:

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• Name

• Email address

• Telephone number

• General location or service area

• Preferred method of contact

• Appointment or consultation preferences

• General information about your wellness goals, symptoms, or concerns

• Email or text-message preferences

• Feedback, testimonials, or survey responses

• Other information you choose to provide

 

Please do not send detailed medical histories, diagnoses, medical photographs, insurance information, payment information, or other sensitive health information through unsecured email. Appropriate forms and secure communication methods will be provided when detailed clinical information is needed.

 

Appointment and Patient Information

 

If you schedule services or become a patient, additional information may be collected through our scheduling, electronic health record, payment, or patient-communication systems. This may include:

• Date of birth

• Home or treatment location

• Health history

• Treatment information

• Appointment details

• Consent forms

• Billing and payment information​

 

Clinical and patient information is managed through the systems and privacy practices applicable to your care.

 

Information Collected Automatically

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When you visit our website, certain information may be collected automatically, including:

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• IP address

• Browser and device type

• Operating system

• Pages viewed

• Referring website

• Date and time of access

• General geographic location

• Website interactions and navigation patterns

• Cookie and analytics information

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This information helps us maintain, secure, and improve the website.

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3. How We Use Information​

We may use collected information to:

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• Respond to questions and consultation requests

• Conduct complimentary phone or video consultations

• Schedule and manage appointments

• Provide requested services

• Send appointment-related or administrative communications

• Deliver newsletters, educational content, or business updates when authorized

• Process payments

• Maintain patient and business records

• Improve our website, services, and communications

• Monitor website performance and security

• Prevent fraud, misuse, or unauthorized activity

• Comply with legal, regulatory, licensing, and professional obligations

• Protect the rights, safety, and property of Balanced Body Holistics, our patients, and others

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We will not use sensitive health information for unrelated advertising purposes without appropriate authorization.

 

4. Cookies and Website Analytics​

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, and improve the visitor experience.

 

Some cookies are necessary for website functionality. Others may support analytics or optional features. Where required, visitors may be given the opportunity to accept or decline nonessential cookies through the website’s cookie settings.

You may also adjust your browser settings to block or delete cookies. Disabling certain cookies may affect how some portions of the website function.

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5. How We Share Information​​

We may share information only as reasonably necessary with service providers that assist us in operating the practice and website, including:

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• Website hosting and management providers, such as Wix

• Scheduling and electronic health record providers, such as Unified Practice

• Email communication providers, such as Constant Contact

• Video-conferencing or telephone service providers

• Payment processors

• Technology, security, analytics, and professional service providers

• Government agencies, regulators, or legal authorities when required by law

 

These providers may access information only to perform services on our behalf or as otherwise permitted by their terms and applicable law.

 

We may also disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, enforce our agreements, prevent fraud, or protect the health, safety, rights, or property of any person.

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6. Sale of Personal Information

Balanced Body Holistics does not sell or rent personal information.

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We do not share mobile telephone numbers, text-message consent information, or SMS opt-in data with third parties for their own marketing or promotional purposes.

 

7. Email and Text Communications

If you subscribe to marketing emails, newsletters, or business updates, you may unsubscribe at any time by using the unsubscribe link included in the email or by contacting us.

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If you consent to receive text messages, message frequency may vary, and standard message and data rates may apply. You may opt out of nonessential text communications by replying STOP.

 

Opting out of marketing communications will not prevent us from sending necessary administrative, appointment-related, or legally required communications when permitted.

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8. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

 

However, no website, email transmission, electronic storage system, video-conferencing platform, or internet-based communication method can be guaranteed to be completely secure. Please avoid sending sensitive health or financial information through unsecured email.

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9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and patient records, satisfy legal or professional obligations, resolve disputes, and enforce agreements.

Clinical and financial records may be retained for longer periods when required by applicable healthcare, licensing, tax, or recordkeeping laws.

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10. Your Choices and Privacy Requests​

Subject to applicable law and appropriate identity verification, you may contact us to:

• Ask what personal information we maintain about you

• Request correction of inaccurate contact information

• Request deletion of certain nonclinical information

• Withdraw consent to optional marketing communications

• Ask questions about how your information is handled

 

Some information may not be eligible for deletion when retention is required for clinical, legal, regulatory, licensing, financial, or legitimate business purposes.

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Requests involving patient or clinical records may be handled under separate patient privacy and medical-record procedures.

 

11. Third-Party Websites and Services​

Our website may contain links to third-party websites, scheduling platforms, payment systems, social-media services, video-conferencing platforms, or other external resources.

 

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

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12. Children’s Privacy

Our website is intended for a general adult audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 through the public-facing website.

 

A parent or legal guardian should contact us regarding services for a minor and must complete any required consent documentation.

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13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after an update constitutes acknowledgment of the revised policy.

 

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

Balanced Body Holistics, LLC
Serving Broward and Palm Beach Counties, Florida
Email: hello@mobilewellnessfl.com
Website: www.mobilewellnessfl.com